Frequently Asked Questions
Find answers to common questions about orders, shipping, brewing kits, returns, and support.
When will my order ship?
Most orders received by 2 p.m. Eastern Time ship the same business day. Same-day shipping is not guaranteed for every order.
Do you offer free shipping?
Yes, all kits ship free. Shipping for individual ingredients, equipment, and other products is calculated at checkout.
Can I pick up my order in store?
Yes. Choose local pickup at checkout and wait for your ready-for-pickup notification before coming to collect your order.
Can I shop in person?
Yes! Walk-in customers are welcome at our Twinsburg, Ohio store during business hours.
What is included in My Brew Supply extract kits?
Our extract kits include the recipe ingredients, yeast, priming sugar, and bottle caps. Check the product description for the specific contents of your kit.
Can I customize my extract kit?
Yes. My Brew Supply extract kits offer options to remove priming sugar and/or bottle caps and to add muslin bags for hops. Choose your options on the product page before adding the kit to your cart.
What is included in My Brew Supply all-grain kits?
Our all-grain kits include the recipe ingredients and yeast. Priming sugar and bottle caps are not included.
What is the difference between extract and all-grain kits?
Extract kits use malt extract and simplify the brewing process, making them a good starting point for newer brewers. All-grain kits require you to mash the grains and use equipment suited to all-grain brewing. Ingredient kits do not include brewing equipment unless the listing specifically says otherwise.
Can I return a kit?
Unopened, unused kits in their original packaging may be returned within 30 days of delivery. Opened kits and opened ingredient packages cannot be returned because they are food products. Custom products and special orders are non-returnable. Use our Contact Us form to request instructions before returning an item.
Who pays return postage?
We cover the necessary ground return postage if the return results from our mistake, such as sending an incorrect or defective item. Customers pay return postage for other approved returns.
What if something is damaged, incorrect, or missing?
Use our Contact Us form and include your order number and a description of the problem. You may report an issue even after opening a kit. If photos are needed, we will explain how to send them when we reply.
When will I receive my refund?
Once we receive your return and confirm that it meets our return requirements, we will issue the refund to your original payment method and notify you. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.
How do I contact you?
Please use our Contact Us form. For order questions, include your order number and describe what you need help with.